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Have you covered your liabilities sufficiently?   In case of unfortunate event, will your family be financially the same as it is today?   Do you have the best tax benefits available as per your gross income?   Are you getting the best returns on your invested money?   Have you ever discussed your investment planning with any professionals?   Is your post retirement life secure?   Will you be able to afford the educational cost of your child ten years from now?   What comes on your mind when you hear the words insurance? Death? Premiums? Tax Savings? Retirement? Child Education?   Can your insurance/ investments be suitable to your needs and risk profile?
GRIEVANCE REDRESSAL

Golden Mean Financial Services LLP is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.

Grievance Redressal Officer (GRO)

Name: Tejas Sanjay Kajarekar
Email: tejas@goldenmeanfinserv.com
Phone: 9960639674
Office Address: 19, 3rd Floor, Commerce Avenue, Near MIT School and next to Mahaganesh Colony, Above PNG Jewellers, Opposite Punyaee Sabhagruha, Main Road, Paud Road-411038

How to Submit a Complaint

Complaints or grievances may be submitted through any of the following channels:

  • Email to the registered email address
  • Submission through the website contact form
  • In person at the registered office
  • Any other officially communicated channel
Complaint Resolution Process
Step Action Responsibility Timeline
1 Complaint received and logged GRO / Office team Day 0
2 Written acknowledgement sent to investor GRO Within 3 working days
3 Investigation and resolution GRO + concerned partner Within 7 - 15 working days
4 Response communicated to investor GRO Within 7 working days
5 If unresolved, escalation to senior partner Designated Partner Within 15 working days
6 Complaint closure and feedback GRO Upon resolution
Escalation Matrix
LevelContactModeTimeline
Level 1Tejas Sanjay Kajarekar (GRO) | tejas@goldenmeanfinserv.com | 9960639674Email / Phone / In person Ack: 3 days Resolve: 7 - 15 days
Level 2 Designated Partner tejas@goldenmeanfinserv.com Email / In person 14 working days
Level 3 Concerned AMC Provider As per AMC grievance policy As per their policy
Complaint Handling

All complaints received are recorded and reviewed. Appropriate action is taken to address the concern and a response is communicated to the investor.

Complaints are acknowledged and addressed in a timely manner, depending on the nature and complexity of the grievance.

Escalation Mechanism

If a complaint is not resolved satisfactorily, it may be escalated internally to the designated authority within the organization.

Investors may also approach the following platforms:

Investors may also contact the respective product provider (such as Asset Management Company or other intermediaries) as per their grievance redressal mechanism.

Note

This grievance redressal mechanism is intended to facilitate fair handling of investor concerns in accordance with applicable regulatory requirements.