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Have you covered your liabilities sufficiently?   In case of unfortunate event, will your family be financially the same as it is today?   Do you have the best tax benefits available as per your gross income?   Are you getting the best returns on your invested money?   Have you ever discussed your investment planning with any professionals?   Is your post retirement life secure?   Will you be able to afford the educational cost of your child ten years from now?   What comes on your mind when you hear the words insurance? Death? Premiums? Tax Savings? Retirement? Child Education?   Can your insurance/ investments be suitable to your needs and risk profile?

Tejas Sanjay Kajarekar is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.

Grievance Redressal Officer (GRO)

Name: Tejas Sanjay Kajarekar

Designation: Founder

Email: tejas@goldenmeanfinserv.com

Phone: 9960639674

Address: 19, 3rd Floor, Commerce Avenue, Near MIT School and next to Mahaganesh Colony, Above PNG Jewellers, Opposite Punyaee Sabhagruha, Main Road, Paud Road-411038, Pune

Working hours: 10:00 AM To 06:00 PM

How to submit a complaint

Complaints or grievances may be submitted through any of the following channels: email to the registered email address above; in person at the registered office; or any other officially communicated channel.

Complaint resolution process

StepActionResponsibilityTimeline
1Complaint received and loggedGRO / Office TeamDay 0
2Written acknowledgement sent to investorGROWithin 3 working days
3Investigation and resolutionGRO + concerned authorityWithin 7–15 working days
4Response communicated to investorGROWithin 7 working days
5If unresolved, escalation to senior partnerDesignated partnerWithin 15 working days
6Complaint closure and feedbackGROUpon resolution

Escalation matrix

LevelContactModeTimeline
Level 1Tejas Sanjay Kajarekar / tejas@goldenmeanfinserv.com / 9960639674Email / Phone / In personAcknowledgement: 3 days; Resolution: 7–15 working days
Level 2Designated partnerEmail / In person14 working days
Level 3Concerned AMC / product providerAs per AMC policyAs per their policy

Escalation to SEBI

If a complaint is not resolved satisfactorily, you may escalate it to the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in/, or through the SEBI-mandated Online Dispute Resolution (ODR) portal, SMART ODR, at https://smartodr.in. You may also contact the respective Asset Management Company as per its own grievance redressal mechanism.